Shipping Policy

At Stroke & Distance, we work hard to get your order packed, shipped, and on its way as quickly as possible. Please review the information below regarding processing times, shipping, delivery, and carrier-related issues.

Order Processing

Orders are typically processed within 1–2 business days.

We ship orders Monday through Saturday, excluding major holidays. Orders placed during weekends, holidays, promotional events, or periods of unusually high order volume may require additional processing time.

Processing time is separate from carrier transit time.

Free Standard Shipping

Stroke & Distance offers FREE Economy Standard Shipping on eligible orders shipped within the United States.

Standard shipping is available to all 50 U.S. states.

We currently do not ship internationally.

Orders may be shipped using USPS, UPS, or FedEx. The carrier used for your order may vary based on destination, package size, delivery speed, and carrier availability.

Estimated Delivery Time

After your order has been processed and shipped, standard delivery typically takes approximately:

3–7 business days

Delivery times are estimates and are not guaranteed.

Carrier delays caused by weather, holidays, transportation disruptions, high shipping volume, natural disasters, or other circumstances outside of Stroke & Distance's control may result in longer delivery times.

Expedited Shipping

Expedited shipping options may be available at checkout for an additional charge.

Any expedited delivery estimate begins after the order has been processed.

Selecting expedited shipping does not eliminate our standard 1–2 business day order processing period unless otherwise specifically stated.

Carrier delivery estimates for expedited services are subject to the carrier's terms and conditions.

Tracking Information

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier to receive the package and update its tracking system. Tracking information may not update immediately after a shipping label is created.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If an order is returned to Stroke & Distance because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for any costs associated with reshipping the order.

Additional shipping charges may apply before the order can be resent.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@strokeandistance.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, Missing, or Stolen Packages

Once a package has been transferred to the shipping carrier, its transportation and delivery are handled by that carrier.

If a shipment appears to be lost in transit, Stroke & Distance will assist in submitting a claim with the appropriate shipping carrier when applicable.

We also strongly recommend that customers contact the carrier directly to open or support a claim, as the carrier may require information from the recipient during its investigation.

Stroke & Distance is not responsible for packages that are lost, stolen, misdelivered, or otherwise unable to be recovered after they have been accepted and transported by the shipping carrier, except where otherwise required by applicable law.

We will make reasonable efforts to assist our customers in resolving carrier-related delivery issues.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your home, mailbox, porch, garage, or other possible delivery locations.

• Checking with household members or neighbors.

• Allowing up to 24–48 hours, as some carrier delivery scans may occur before the package is physically located.

• Contacting the shipping carrier directly using the tracking number provided.

If you are still unable to locate your package, please contact info@strokeandistance.com, and we will assist where reasonably possible with the carrier claim process.

Carrier Delays

Stroke & Distance cannot guarantee carrier delivery dates.

Delays caused by USPS, UPS, FedEx, severe weather, holidays, transportation disruptions, regional service interruptions, or other events outside of our control do not constitute a failure by Stroke & Distance to fulfill an order.

We will always make reasonable efforts to assist customers when shipping issues occur.

Returns

Eligible purchases are subject to our 14-day return window.

Unless otherwise stated, customers are responsible for return shipping costs.

Please refer to our separate Return & Refund Policy for complete eligibility requirements, exclusions, and return instructions.

Amazon Orders

Orders purchased through Amazon are subject to Amazon's fulfillment, shipping, tracking, delivery, return, and customer-service policies.

Because Amazon controls the fulfillment and delivery of those orders, shipping or delivery issues related to Amazon purchases must be handled directly through Amazon.

Stroke & Distance does not control Amazon's shipping carriers, delivery schedules, or fulfillment operations.

Shipping Questions

If you have questions regarding an order placed directly through Stroke & Distance, please contact:

Stroke & Distance
Email: info@strokeandistance.com
Website: www.strokeandistance.com

We appreciate your business and will do everything reasonably possible to help ensure your Stroke & Distance order gets to you safely and efficiently.